Privacy Policy

At Florysantcollective, we collect information to provide you with personalized financial education services. The types of information we gather include:

Personal Information: When you create an account or contact us, we collect your name, email address, phone number, and location details. This helps us customize your learning experience and communicate important updates about your progress.

Learning Data: We track your course progress, quiz results, lesson completion rates, and interaction with our educational content. This data allows us to recommend relevant courses and improve your learning journey.

Technical Information: Your device information, IP address, browser type, and usage patterns help us optimize our platform performance and ensure compatibility across different devices.

Communication Records: When you contact our support team or participate in community discussions, we maintain records of these interactions to provide better assistance and improve our services.

Your information serves several important purposes in delivering quality financial education:

• Course Personalization: We analyze your learning patterns to suggest relevant courses and adjust difficulty levels based on your progress
• Progress Tracking: Your completion data helps us maintain accurate records of your achievements and certifications
• Communication: We send course updates, new content notifications, and important platform announcements
• Technical Improvements: Usage data helps us identify and fix technical issues, optimize loading times, and enhance user experience
• Customer Support: Your contact information enables our team to respond to inquiries and provide technical assistance

We also use aggregated, anonymized data to understand broader learning trends and improve our curriculum. This might include analyzing which topics students find most challenging or which teaching methods prove most effective.

For marketing purposes, we may send educational newsletters and course recommendations based on your interests. You can opt out of these communications at any time through your account settings or by clicking unsubscribe links in our emails.

Florysantcollective maintains strict control over your personal information. We limit data sharing to essential partners and specific circumstances:

Service Providers: We work with trusted third-party companies for hosting, email delivery, analytics, and payment processing. These partners only access information necessary for their specific services and are bound by confidentiality agreements.

Educational Partners: Some courses feature content from external educators or institutions. In these cases, we may share basic enrollment information, but never detailed personal data or learning records without your explicit consent.

Legal Requirements: We may disclose information when required by law, court orders, or to protect the safety of our users and platform integrity. This includes cooperation with law enforcement agencies when legally obligated.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of Florysantcollective, your information may be transferred to the new entity. We would notify users of any such changes and ensure continued privacy protection.

As a Florysantcollective user, you have comprehensive control over your personal information:

Access Rights: You can request a complete copy of all personal information we hold about you. This includes your profile data, learning history, and communication records. Simply contact our privacy team, and we'll provide this information within 30 days.

Correction Rights: If any information is inaccurate or outdated, you can update it directly through your account settings or request corrections from our support team. We'll verify and update information promptly.

Deletion Rights: You may request complete deletion of your account and associated data. We'll remove all personal information within 60 days, though some records may be retained for legal compliance purposes.

Portability Rights: If you want to transfer your learning data to another platform, we can provide your information in a standard, machine-readable format.

Restriction Rights: You can limit how we process your information while maintaining your account. For example, you might restrict marketing communications while continuing to receive course updates.

To exercise any of these rights, email our privacy team at info@Florysantcollective.com with your request and account verification details. We respond to all privacy requests within 30 days and never charge fees for these services.

Florysantcollective employs multiple layers of security to protect your information:

Encryption: All data transmission uses industry-standard SSL encryption. Your information is encrypted both in transit and at rest on our servers, making it unreadable to unauthorized parties.

Access Controls: Our team follows strict access protocols. Only authorized personnel can access user data, and all access is logged and monitored. Employees undergo regular security training and sign confidentiality agreements.

Infrastructure Security: We use secure, certified data centers with physical security measures, backup power systems, and 24/7 monitoring. Our servers are regularly updated with security patches and undergo periodic vulnerability assessments.

Account Security: We encourage strong passwords and offer two-factor authentication for additional account protection. We monitor for suspicious login attempts and will alert you of any unusual activity.

Incident Response: In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, and notify affected users within 72 hours. We work with cybersecurity experts and law enforcement when necessary.

Retention Periods: We keep your information only as long as necessary to provide our services and comply with legal obligations:

• Active account data is retained throughout your membership and for 12 months after account closure
• Learning progress and certificates are kept for 7 years to support career development and verification needs
• Communication records are retained for 3 years for quality assurance and support purposes
• Financial transaction records are kept for 7 years as required by Australian business regulations

International Data Transfers: Florysantcollective operates primarily within Australia, but some of our service providers are located internationally. When we transfer data outside Australia, we ensure adequate protection through:

Standard contractual clauses that guarantee equivalent privacy protection, certification under recognized privacy frameworks, and regular audits of international partners' security practices.

We never transfer data to countries without adequate privacy laws unless we can guarantee equivalent protection through contractual safeguards.